Shipping Policy
Effective Date: 9/24/25
At Job One Custom Prints, we are committed to delivering your custom apparel as efficiently and reliably as possible. This Shipping Policy outlines important information about order processing, shipping times, costs, and tracking.
Order Processing Times
All of our products are made to order. Processing time may vary depending on order volume, product type, and design complexity.
Note: Orders placed on weekends or holidays will begin processing the next business day.
Shipping Methods and Delivery Times
We ship domestically within the United States using trusted carriers such as USPS, UPS, or FedEx. Please check the carrier’s website for estimated delivery times.
Shipping Rates
Shipping costs are calculated at checkout based on your order weight, size, and destination.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
If you did not receive a tracking email, please contact us at customerservice@jobonekc.org.
Shipping Delays
While we strive to meet all estimated delivery windows, shipping delays can occasionally occur due to weather, carrier issues, or other unforeseen events. Job One Custom Prints is not responsible for shipping delays.
Incorrect Shipping Information
Please double-check your shipping address before submitting your order. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided at checkout.
If you realize there’s an error in your shipping address, contact us immediately at customerservice@jobonekc.org. We cannot guarantee changes after an order has been processed.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please reach out to us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue.
International Shipping
We only ship within the United States. If you are outside the U.S. and interested in ordering, feel free to contact us, we may be able to accommodate special requests.
Returns & Exchanges Policy
Effective Date: 9/24/25
At Job One Custom Prints, every item is made just for you, customized, printed, and shipped with care. Because our products are made to order, we do not accept general returns or exchanges. However, we are reasonably committed to making things right if there’s an issue with your order, if there is an issue contact customerservice@jobonekc.org within 7 business days and we will try our best to resolve it.
All Sales Are Final
Due to the custom nature of our products, all sales are final. We do not accept returns or exchanges for:
- Incorrect size or color choice
- Change of mind
- Personalized/customized items ordered in error
We encourage customers to carefully review your order details before finalizing purchases.
Wrong Item Received
If you receive the wrong product or design, please contact us immediately with your order number and a photo of the item received. We will send a replacement as quickly as possible.
Claims
If you have an issue, to begin the resolution process, email us at:
customerservice@jobonekc.org
Subject: “Return/Exchange Request – Order #[Your Order Number]”
Include:
- Your full name and order number
- A description of the issue
- Clear photos showing the problem
We aim to respond to all inquiries within 2-5 business days.
Cancellations
Orders cannot be canceled or modified once they have entered production. If you need to make a change shortly after placing your order, email us immediately — we may be able to assist if production hasn’t begun.
Contact Us
We want to help with any order issues.
Job One Custom Prints
Email: customerservice@jobonekc.org
Phone: 816-379-2824